Frequently Asked Questions

You may cancel or reschedule up until 48 hours before your appointment. No-shows and late cancellations may result in prepayment being required for any future visit. We understand that emergency situations arise and will work with you on a case-by-case basis, at our sole discretion. Please be respectful of our time as we are a by-appointment business, so another client could have taken your appointment slot had we known in time. If you are more than 15 minutes late, you risk losing your appointment without notice due to time constraints. A $25 late cancellation/no-show fee may be applied at the discretion of The Fluffed Tail Dog Spa.